Frequently Asked Questions
Have questions about personalization, delivery or your order? Find the answers below.
Can I personalize a product with my own photograph?
Yes. Products marked as “Personalized” allow you to upload photographs and add names, dates or messages, depending on the product design.
What type of photograph should I upload?
Use a clear, high-resolution photograph with good lighting. Avoid blurred images, screenshots, heavily compressed WhatsApp images or photographs where important faces are too close to the edges.
Will I receive a design preview?
A preview may be provided for selected personalized products or bulk orders. For products with an online preview feature, the design shown while ordering will be used for production.
Can you improve the quality of my photograph?
Basic adjustments may be possible, but very blurred, dark or low-resolution photographs cannot always be corrected. Our team may contact you if a better image is required.
How long does personalization take?
Personalized products require preparation time before dispatch. The estimated timeline will be mentioned on the product page or communicated after the order is placed.
Do you deliver across India?
Yes, we deliver to serviceable pincodes across India.
How can I track my order?
Once your order is dispatched, tracking information will be shared through email, SMS or WhatsApp using the contact details provided during checkout.
Can I cancel a personalized order?
Personalized orders generally cannot be cancelled once designing or production has started. Contact our support team as soon as possible if you need assistance.
Can personalized products be returned?
Since personalized products are made specifically for you, they are generally not eligible for return due to a change of mind. A replacement may be offered if the item arrives damaged, defective or different from the confirmed order details.
What should I do if my product arrives damaged?
Contact us immediately with your order number, photographs of the damaged product, packaging and shipping label. Our team will review the issue and guide you regarding replacement eligibility.
Can I change the photograph or message after ordering?
Changes may only be possible before designing or production begins. Contact our support team immediately with your order number.
Do you accept bulk or corporate orders?
Yes. We provide customized gifting solutions for companies, events, schools, hospitals, institutions and other organizations.
Can I add my company logo to a product?
Yes, selected products can be customized with company logos, names and event details for bulk orders.
Is Cash on Delivery available?
Cash on Delivery may be available for selected products and serviceable pincodes. Personalized or bulk orders may require prepaid payment.
Can I send the product directly as a gift?
Yes. Enter the recipient’s delivery address during checkout. Gift messages and special packaging can be offered where mentioned on the product page.
How can I contact customer support?
You can contact us through phone, WhatsApp, email or the Contact Us form available on the website.