FAQs
Orders & payments
Which payment methods do you accept?
UPI, cards, net banking via Razorpay, bank transfer, and cash on delivery where available. Prices are in INR.
Do you offer GST invoices?
Yes. Add your GSTIN in order notes or email hello@thejoystores.com after checkout.
Customization & printing
How does category-based personalization work?
Studio features are enabled by product category — frames, canvas, collage, or text-only lighting — so you do not configure each product manually.
How long does custom printing take?
Most personalized frames and canvas prints dispatch within 48–72 hours after artwork approval.
Shipping & returns
Do you ship across India?
Yes. Typical delivery is 2–7 business days after dispatch depending on city.
What is your return policy?
Damaged items within 7 days. Fully custom photo products are non-returnable unless faulty.
Corporate & weddings
Do you offer corporate bulk orders?
Absolutely. Contact us with quantity and branding requirements for a custom quote.